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Other Claims Advice

Flight Delay Claims

The Law

Flight Delay Claims are brought using European law. We claim under a law which covers all flights departing from the EU, and all flights into the EU, providing the passengers are flying on an EU-based airline (e.g British Airways are based in the EU, but American Airlines are not).

The law aims to protect the consumer rights of passengers. You can claim for cancelled flights providing you were not notified of the cancellation more than 14 days before the flight; delays where you arrive more than 3 hours late at your destination; or where you are denied boarding at the gate (e.g. the aircraft is overbooked).

The Compensation

Passengers claim a fixed amount of compensation, in Euros, depending upon the length of the flight:

  • For flights less than 1,500km, e.g. Manchester to Paris, each passenger is entitled to €250;
  • For flights between 1,500km and 3,500km, e.g. Manchester to Malaga, each passenger is entitled to €400;
  • For all flights over 3,500km, e.g. Manchester to Orlando, Florida, each passenger is entitled to €600

You must have been a fee-paying passenger (air miles count) and have a confirmed reservation on the aircraft.

The Airlines’ Defence

Providing your flight delay / cancellation meets the criteria above, the only defence airlines have is to say the cancellation / delay was caused as a result of ‘extraordinary circumstances’, which generally includes war / political instability, adverse weather conditions e.g. snow / fog and strikes by air traffic controller or other airport staff.

Who We Are and What We Can Do For You

We have been pursuing flight claims for passengers since 2013, and are now recognised amongst both passengers and the airlines as a leading law firm operating within this sector of the law. As a result, we are able to quickly and efficiently process your claim, and in circumstances where the airline denies liability for the claim, we can provide an accurate assessment of the denial and the prospect of successfully pursuing the claim through the courts.

We have dedicated claim handlers at many of the major airlines, which means that our claims are treated as a priority, and we are able to speak with an individual rather than correspond with a faceless customer service email address.


We work on a ‘no win, no fee’ basis. If your claim is successful, we deduct 25% + VAT from the settlement amount. When we are not able to settle your claim, you do not pay us anything.

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