Clear Law’s Clinical Negligence Team is pleased to share details of a recent success, where we secured £1,000,000 in compensation for our client following negligence treatment by Kent Community Health NHS Foundation Trust.
Background
The Claimant had a complex medical history, including Type 1 diabetes, hypertension, neuropathy, nephropathy, and a previous kidney and pancreas transplant in 2017. Despite the transplant resolving her diabetes, she remained immunocompromised ( with a weakened immune system due to her medication) and on steroid medication. She also had a history of diabetic foot complications and likely peripheral vascular disease, placing her at significant risk of developing further vascular and mobility problems.
In September 2017, the Claimant developed a right foot ulcer and was urgently referred to the Trust’s Podiatry Service. However, the Trust failed to act promptly and provide an appropriate standard of care. In particular they failed to:
- Expedite the urgent referral (which took nearly four weeks to process).
- Ensure coordinated, multidisciplinary management of her condition.
- Refer her to a specialist multidisciplinary foot service
It was our case that, had she been referred to the appropriate service in good time, she would have undergone a thorough vascular assessment and treatment that would have preserved her limb.
Consequences
As a result of these failings, the Claimant tragically required a below-knee amputation, which resulted in; permanent reduced mobility, phantom pain that requires ongoing medication, and significant psychological distress.
Admissions and Dispute
Kent Community Health NHS Foundation Trust admitted negligence, acknowledging that the Claimant should have received multidisciplinary management which, on the balance of possibilities, would have prevented the amputation. However, they disputed the extent of causation and long-term impact, arguing that the Claimant would have continued to experience mobility issues due to her underlying vascular disease.
Outcome
After robust negotiations, a settlement of £1,000,000 was achieved in September 2025, reflecting the serious avoidable harm and life-changing consequences of the Trust’s failings.
Clear Law’s Role
This case was handled within Clear Law’s Clinical Negligence Department. When the claim first came to us, progress had stalled in the court system and the Defendant had not made any meaningful offers. Our solicitor took proactive steps to move the case forward, ensuring it was brought back on track and ready for trial if needed. This firm approach encouraged the Defendant to engage constructively, leading to a fair and timely settlement for our client.
