'Sorry seems to be the hardest word' - written by Mark Cookson, Paralegal, Clinical Negligence

As the song goes ‘Sorry seems to be the hardest word’ and that is certainly the feelings of a number of clients who have suffered at times life-changing, catastrophic injuries and symptoms as a result of the negligence of others.

They want an apology for, or at the very least an acknowledgement of, the damage wrought upon them. They want to be heard. In the cases where there has been an unfortunate death, as a result of negligence, sometimes this acknowledgment or apology is craved by the family that is left behind more than any financial restitution. They want to be heard. They want someone to hold their hands up and apologise.

Sadly, as is all too often in cases, they will hardly ever get this as Insurance Companies and Authorities close ranks and the matter is boiled down to a pounds and pence transaction that obscures the real emotional effects of the negligence upon the Client or the Family and leads to frustration and, at times, anger. They feel that no-one is listening to them, no-one is hearing their pain. They are being ignored.

At Clear Law, our ethos is always to listen to the Client. Really listen. To understand and empathise, to question and care and to drive the case forward to obtain the very best possible results for our clients and, at times, secure that acknowledgment or apology along with appropriate damages, treatment and aids to assist in rebuilding or restarting a life blighted by the mistake of someone else.

The Clinical Negligence Team at Clear Law walks alongside our clients during their journey, guiding, advising and, most importantly, listening.

There are no quick fixes for grief and the impact of a life-altering event but with the right support you can get there and feel like you have been heard and sometimes…just sometimes, that is enough.